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Once the deployment is running, here’s how to check its status and health.

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From Your Customer Portal

Your Customer Portal provides an at-a-glance view of appliance health, including status indicators (Healthy, Degraded, Unhealthy), recent activity, and quick actions. You can also view deployed infrastructure, review and approve operations, and configure release windows.

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From Your Infrastructure

Check controller status:
View controller logs:
Check resource usage:
View recent events:

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Application Telemetry

For connected appliances, the controller can forward operational metrics to our monitoring systems when both parties agree to enable application telemetry. This enables us to proactively detect issues and provide better support. What gets forwarded (when enabled):
  • Application health metrics (uptime, error rates)
  • Resource utilization (CPU, memory)
  • Deployment status changes
What is never forwarded:
  • Your secrets or credentials
  • Your other workloads’ metrics
  • Network traffic data
  • User data processed by the application
Telemetry is off by default and only enabled when both parties agree.

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Health Checks

The controller performs regular health checks on the application:
  • Pod readiness - Are the application containers running and ready to serve traffic?
  • Liveness - Is the application responding to health probes?
  • Connectivity (connected appliances) - Can the controller communicate with our systems?
If a health check fails, the controller can take automatic remediation actions (like restarting a pod).

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Alerting

For connected appliances, we monitor the controller’s connectivity from our side. If the controller goes offline or reports errors, we’re aware and can reach out proactively. You don’t need to set up monitoring for the controller itself - that’s our responsibility. Disconnected appliances (private beta) have no standing connection to the vendor control plane. Monitor the controller with your local infrastructure tools and share diagnostics through the support process agreed with your vendor. For monitoring the application’s business logic and user-facing behavior, use your existing monitoring tools. The application runs in your infrastructure like any other workload.