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These tables show Tensor9’s standard service levels and adapters whose standard terms are still being defined. Your signed agreement determines the SLAs, covered adapters and operations, limits, remedies and support terms that apply to your deployment.
Each terms row is one standard service level. A pending row means no standard numerical term has been assigned to that directed adapter; it does not inherit another adapter’s target. Follow the adapter link for covered operations, request limits and examples. Monthly p99 means 99% of covered requests in the month must meet the stated latency target. Adapter-added latency. A + prefix marks time added by the adapter, not the total time your application waits. Total request time includes adapter processing, backend service time and network time. The backend provider’s SLA applies independently. Only separately measured target-service wait may be subtracted, and only when your agreement permits it; internal metadata, coordination and retry processing still count. For one request, 12 ms of adapter processing plus 90 ms waiting for the backend means at least 102 ms total. This example does not add monthly p99 values. See the measurement rules for how adapter time is measured. Notes apply to all SLA rows for that adapter. On this page

Amazon Web Services

See measurement rules, scaling and limits, and getting help.